- Once order is placed and dispatched the same cannot be cancelled. However due to unavoidable circumstances, the order requires to be cancelled before product being dispatched, In such a case we will just charge you processing charges of Rs.1000/- and refund the remaining amount to you within 10 working days.You can initiate cancellation request by dropping us an email on info@wdihairlabs.com before order being dispatched. Please refer to our exchange & return policy for return / exchange of orders that have already been dispatched to you.